These Terms of Service ("Terms") govern your use of AuditXA, operated by [Your Company Name] ("we," "us," "our"), accessible at auditxa.com ("the Service").
By creating an account, subscribing, or using the Service in any way, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
AuditXA is a browser-based network security auditing tool that analyses firewall and VPN configuration files against published security benchmarks including NSA, CIS, NIST, Cisco, and Fortinet guidelines.
Important technical characteristics:
We reserve the right to modify, suspend, or discontinue the Service or any feature at any time with reasonable notice.
To use the Service you must:
Your account is personal and non-transferable. You must not share your login credentials or allow others to access the Service using your account. Each subscription covers one named user unless you have a Team plan.
You are responsible for maintaining the security of your account, including keeping your email account secure (as it is used for login). You must notify us immediately at [email protected] if you suspect unauthorised access to your account.
The Service is designed for use by authorised IT and network security professionals. You may use the Service to:
You must not use the Service to:
The Service is provided on a subscription basis. Available plans and pricing are described on our Pricing page. Prices are displayed excluding tax where applicable; tax will be calculated at checkout.
Payments by card are processed by Stripe (stripe.com). PayPal payments are processed by PayPal (paypal.com). We never receive or store your payment card details or PayPal credentials. By subscribing, you also agree to Stripe's Terms or PayPal's User Agreement, depending on your payment method.
Subscriptions are billed monthly or annually in advance depending on the plan selected. Your subscription renews automatically at the end of each billing period unless you cancel.
We may change subscription prices. We will give at least 30 days' notice by email before any price change takes effect for existing subscribers. You can cancel before the new price applies if you do not agree.
Free trials are available for new subscribers only. One free trial per person. If we have reason to believe a free trial is being abused, we reserve the right to terminate it.
Tax may be applied at checkout depending on your billing location and applicable laws. Stripe Checkout automatically calculates applicable tax where configured.
7-day money-back guarantee: If you are not satisfied with the Service for any reason, you may request a full refund within 7 days of your initial purchase by emailing [email protected]. No questions asked.
After 7 days: We do not offer refunds for subscription periods that have already commenced, except where required by applicable consumer protection law in your jurisdiction.
Annual plans: For annual subscriptions cancelled after the 7-day refund window, you will retain access until the end of the paid year but will not receive a pro-rata refund for the remaining months.
Service outages: If the Service is unavailable for more than 48 consecutive hours due to our fault, we will provide a pro-rata credit for the downtime period.
Refunds are processed by Stripe or PayPal and may take 5–10 business days to appear on your statement depending on your bank.
The Service, including its design, code, security check database, scoring algorithms, user interface, and all written content, is owned by us and protected by copyright, trade secret, and other intellectual property laws. These Terms do not grant you any ownership rights in the Service.
You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service solely for the purposes described in these Terms, for the duration of your subscription.
You own the configuration files you submit and the audit reports generated from them. We claim no ownership over your configuration data or your audit reports.
Audit reports may be used for your internal purposes or shared with clients as part of a professional engagement. You may not republish or redistribute the AuditXA security check database or scoring logic as part of a competing product.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us a royalty-free, perpetual, irrevocable licence to use that feedback for any purpose, including improving the Service.
To the fullest extent permitted by applicable law, we expressly disclaim all warranties, whether express, implied, or statutory, including but not limited to:
AuditXA audit results do not constitute a professional security assessment, penetration test, compliance audit, or certification. The tool performs automated pattern matching and cannot account for:
Audit results should be reviewed by a qualified network security professional before making changes to production systems. We are not responsible for any changes made to your systems based on audit results.
Some jurisdictions do not allow exclusion of implied warranties. In those jurisdictions, the above exclusions apply to the maximum extent permitted by law.
To the fullest extent permitted by applicable law:
We will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, data, business, goodwill, or revenue, even if we have been advised of the possibility of such damages.
Our total liability to you for any claims arising from these Terms or the Service will not exceed the greater of:
These limitations apply regardless of the legal theory under which damages are sought (contract, tort, statute, or otherwise).
You agree to defend, indemnify, and hold harmless AuditXA, its officers, directors, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
You may cancel your subscription at any time through your Stripe customer portal (card payments) or through PayPal's "Automatic Payments" settings (PayPal payments) or by emailing [email protected]. Cancellation takes effect at the end of your current billing period. You will retain access until that date.
We may suspend or terminate your account immediately and without notice if:
For minor or first-time violations, we will generally attempt to notify you and give you an opportunity to remedy the issue before terminating.
Upon termination, your right to access the Service ceases immediately. We will delete your account data as described in our Privacy Policy. Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimer of warranties, limitation of liability, and governing law) will survive.
These Terms are governed by and construed in accordance with the laws of [Your Country/State], without regard to conflict of law principles.
Before initiating any formal legal proceedings, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will try in good faith to resolve any complaint within 30 days.
If you are a consumer in the European Union, you may also be entitled to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
If you are a consumer in the United Kingdom, you may refer disputes to an approved Alternative Dispute Resolution (ADR) body if we are unable to resolve your complaint.
To the extent permitted by law, you waive the right to participate in class action lawsuits or class-wide arbitration against us.
We may update these Terms from time to time. When we make material changes, we will:
If you continue to use the Service after the effective date, you accept the updated Terms. If you do not agree to the changes, you may cancel your subscription before the effective date and request a pro-rata refund for the unused portion.